My item is defective. What should I do? July 10, 2020 12:39 Updated If you receive an item that has a manufacturing defect and you have never used it, please follow the return procedure available by clicking here. Related articles How to be part of the WAA team? What should I do if I receive a damaged item? Can I exchange an item? How many days do I have to return the item? Until when can I return my product?