What should I do if I receive the wrong item? July 10, 2020 12:39 Updated If you receive a different item than the one ordered, please follow the return procedure. Related articles How can I return an item for a refund / exchange? How to be part of the WAA team? The item received is not the one I ordered. What should I do? How to make a return? One or more items are missing from my order, what should I do?