What should I do if I receive a damaged item? July 10, 2020 12:39 Updated If you receive a damaged item, please follow the return procedure. Related articles My item is defective. What should I do? The brand new WAA ULTRABAG 20L How long does a return take? (between the moment I send the product that doesn't suit me and the moment I receive the new one) How many days do I have to return the item? I have lost my packaging and want to return an item. Can I have new packaging?