What should I do if I receive a damaged item? July 10, 2020 12:39 Updated If you receive a damaged item, please follow the return procedure. Related articles My item is defective. What should I do? What should I do if I receive the wrong item? How can I return an item for a refund / exchange? The purchase was made from a retailer, can I get an exchange/ refund? How to be part of the WAA team?