Changing or Cancelling Orders
- The purchase was made from a retailer, can I get an exchange/ refund?
- How long does a return take? (between the moment I send the product that doesn't suit me and the moment I receive the new one)
- How many days do I have to return the item?
- Where should I send my return?
- Do I have to pay the return costs?
- How to make a return?
Returns & Refunds
- I have lost my packaging and want to return an item. Can I have new packaging?
- How will I receive my refund?
- How do I prepare my package for return?
- What should I do if I receive a damaged item?
- What should I do if I receive the wrong item?
- How can I return an item for a refund / exchange?